FAQs
SHIPPING
Is delivery free ?
Free delivery is available on orders of C$150.00 or more (before taxes) within Canada and the US only.
For orders of C$149.99 or less (before taxes) within Canada and the U.S. C$17.00 shipping fees are applicable.
For international orders, shipping fees will vary according to the delivery address and will be calculated according to the final destinations Postal Code / ZIP code.
How long does delivery take ?
Our lead time of 5 to 12 business days includes:
Processing time: 3 to 7 business days for production of all orders.
Shipping times: 2 to 5 days of shipping within Canada, 4 to 8 days of shipping to the US and up to 32 days for shipping internationally.
Please refer to our Delivery and Shipping Policy concerning fees and delays for packages passing through customs and for all other details on shipping and pick up.
How do I track my order ?
Once your order is ready for shipping it will be carefully packaged and a tracking # will be assigned and sent to you by email.
You can track your package with this tracking number on the website of the corresponding transport company.
Where do you deliver ?
Printed Acoustic currently ships to Canada, the US and France. Delivery to other countries is possible but shipping costs will vary accordingly.
Please consult our shipping fees and delays for more information.
Can I pick up my order ?
Yes. You are welcome to pick up your order for free at our workshop in Blainville (QC).
Simply choose PICKUP when selecting your shipping method at checkout.
Processing times are 3 to 7 business days. You will receive an email notification when your order is ready to be picked up.
EXCHANGE AND REFUND POLICY
Are exchanges and refunds accepted ?
Printed Acoustic will accept returns for the following 2 reasons only:
- If the product is to be exchanged with another product. Please refer to the section Exchanges of our Policy.
- If the product has been damaged in transport or has visible production defects. Please refer to the section Refunds (or replacements) of our Policy.
Please send photos of the damaged or defective product to info@printedacoustic.com within 7 days of reception of the product. We will be in touch with you.
Can I return or get a refund for a product that has already been installed ?
No. It is the clients' responsibility to verify the quality of the article upon reception. Any errors in printing or fabrication are detectable before installation.
Read the instructions carefully and please contact us if you have any questions or concerns before or during installation. Once the installation is complete, it is too late.
CUSTOMER SERVICE
How can I get assistance if I need it?
You can reach out to us either by phone, email or even by chat, directly from the website.
A team member will gladly assist you within our business hours.
info@printedacoustic.com / 1-877-547-8480
From Monday to Thursday 8:30 AM - 16:30PM
Friday 8:30 AM to 12:00 PM - by chat and email only
Do you have a physical store ?
No, Printed Acoustic is exclusively an online shop.
Our workshop is not open to the public, except for scheduled order pickups.
PRODUCT INFORMATION
What is PET Eco-Felt Acoustic Panel?
PET Felt Panel are 1/2'' thick polyethylene terephthalate (PET) acoustic panels.
Polyethylene terephthalate (PET) is a strong, durable but lightweight synthetic fiber and resin of the polyester family.
At Printed Acoustic we use T-Max panels which are an environmentally friendly acoustic product made from thermally bonded recycled polyester fibers.
Our acoustic panels are:
- 100% recyclable/reusable;
- Made from recycled PET;
- Wool-like appearance (felt);
- Commercial-grade;
- 1/2'' thick
- certified GREENGUARD GOLD for low chemical emissions
Are your acoustic panels Eco-Friendly ?
Yes, at Printed Acoustic we use T-Max panels which are an environmentally friendly acoustic product made from thermally bonded recycled PET polyester fibers.
Our acoustic panels are:
- 100% recyclable/reusable;
- Made from recycled PET;
- Wool-like appearance (felt);
- Commercial-grade;
- 1/2'' thick
- certified GREENGUARD GOLD for low chemical emissions.
TARIFS & SERVICES
What are your rates for Custom Design orders?
Custom design rates vary depending on the complexity of your project.
There are no limits to our Graphic Design Studio, but we do require a description of your project before we can share our rates and provide you with a quote.
Do you offer installation services?
Yes, our nationwide network of certified installers can help.
Rates vary based on location, square footage, and installation complexity. We require a description of your project before sharing our rates and providing you with a quote.
INSTALLATION
Can I install acoustic wall panels myself ?
Yes, absolutely!
You can chose from different installation methods:
Wall mount system; Peel-and-stick double-sided tapes; Nail or staple to the wall.
No need for permanent glue. Simply prepare your surface and read the installation guide provided with your order.
TO TAKE ADVANTAGE OF OUR INSTALLATION SERVICE, PLEASE EMAIL OR PHONE US: info@printedacoustic.com / (877) 547-8480
Can I request you installation services instead?
TO TAKE ADVANTAGE OF OUR INSTALLATION SERVICE, PLEASE EMAIL OR PHONE US: info@printedacoustic.com / (877) 547-8480
Our nationwide network of certified installers can help.
Rates vary based on location, square footage, and installation complexity. We require a description of your project before sharing our rates and providing you with a quote.
TRADE PROGRAM
Do you offer a Trade program?
Yes, Interior designers, architects and trade professionals are invited to join the Printed Acoustic Trade Program to access exclusive member benefits, special pricing, and priority support.
This program is designed to help industry experts bring their creative visions to life with premium acoustic solutions tailored to their needs.
You can visit the COMMERCIAL tab on the menu to sign up for free!
Are your product Commercial-Grade ?
Along with eco-friendly and sustainable specs, our acoustic panels are Certified UL.COM/CG - UL 2818 GREENGUARD GOLD for low chemical emissions.
- Sound Absorption tested
- High-density PET Eco-Felt
- 100% recyclable and reusable
- Durable and Sustainable
We invite you to reach out to us request the certification, product specs and test results.
What other commercial products do you offer ?
Printed Acoustic is a branch of TRYLEA, a large format printer that supports designers, architects, business owners and merchants with their visual marketing and large format printing needs.
- Large format printing
- 3D logo and signage
-Film for windows and glass
-Interior and Exterior Display
- Event and promotional Display
- Prepress and graphic design
You can reach out to TRYLEA at info@tylea.com or through info@printedacoustic.com
A sales rep will gladly assist you and provide you with a quote.